Covid-19 Message

Coronavirus:

We would like to reassure our customers that it’s business as usual here at 1st Call Windscreens. Given the circumstances, it’s the perfect time to get your windscreen fixed – and you can rest assured we’re taking all of the necessary precautions.

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1st Call Windscreens

Laws & Regulations FAQs

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Can you drive a car/ vehicle with a cracked windscreen?

With increasingly busy lifestyles, many overlook the importance of having a windscreen chip or crack fixed. Although it is clearly very dangerous, is driving with a chipped windscreen breaking the law?

Driving a motor vehicle in what is considered a dangerous condition e.g. with a chipped or cracked windscreen is an offence under section 40 of the Road Traffic Act. As such, if you were caught driving in this condition, you could receive 3 penalty points on your driving licence and a fine. If the case is taken to court, you may find yourself receiving a larger fine or even disqualification if you have previous convictions.

Finally, a windscreen with a chip or crack could cause your vehicle to fail its MOT, so it’s important to have the problem fixed before it escalates. Take a look at our guide to find out whether your windscreen needs to be repaired or replaced.

Is there a difference in rules for windscreens for different vehicle types?

Yes. When it comes to windscreen repairs and maintenance, HGV vehicles, such as trucks and lorries, need their own specialist care. The large size of HGV windscreens means that there are different zones in which cracks and chips can fall into. ‘Zone B’ covers the majority of a vehicle’s windscreen which does not fall into the driver’s line of vision. If chips and cracks fall within this zone, a repair is more likely to be needed than a full replacement as it is considered less of a safety risk.

However, if the damage is obscuring the driver’s view then it falls into ‘zone A’, meaning that a replacement is required. Whilst this is similar to cars, for HGVs cracks of up to 150mm/15cm in length can be repaired, as opposed to cars where the crack must be smaller than £2 coin.

For larger fleet vehicles – such as buses, coaches and agricultural vehicles – certain marks or blemishes would not even require repairs, let alone replacement. For example, a number of light scratches spread over a large area of the windscreen will not need immediate attention. However, a collection of heavy scratches may be caused by a problem with the windscreen wipers which may require separate attention.

How and where should windscreen repairs or replacements be carried out?

When it comes to repairing or replacing a windscreen, it’s important that the job meets the safety and quality standards in line with UK MOT rules for windscreens. Windscreen repairs need to meet British standard BS AU242a:1998 to ensure they are tested to the same standards as original windscreens when it comes to strength, performance and weather resistance.

Replacement glass must be fitted to an OEM (original equipment manufacturer) standard to ensure the replacement windscreen is fitted to the exact same guidelines and safety standards as the day it was made.

Are there any laws on how much of your windscreen you need to see out of?

Even the smallest windscreen chip in the driver’s line of vision could cause a vehicle to fail its MOT test. Although the placement of stickers and GPS devices on the front windscreen is not illegal, The Road Vehicles (Construction and Use) Regulations 1986 states that: “all glass fitted to a motor vehicle shall be maintained in such condition that it does not obscure the vision of the driver while the vehicle is being driven on the road.”

The Highway Code also states that “windscreens and windows MUST be kept clean and free from obstructions to vision”. Whilst this is not official legislation and will not immediately result in a prosecution, The Highway Code can be used as evidence in a court case under the Road Traffic Act.

Similarly, whilst it isn’t illegal to obscure the rear windscreen – either due to a sticker or a large load – the driver may be prosecuted if the vehicle does not meet regulation 33 of The Road Vehicles (Construction and Use) Regulations 1986. It states that at least one fully functional mirror should be fitted on the exterior of the vehicle if the view through the rear window is obscured.

Covid-19 Message

Coronavirus:

We would like to reassure our customers that it’s business as usual here at 1st Call Windscreens. Given the circumstances, it’s the perfect time to get your windscreen fixed – and you can rest assured we’re taking all of the necessary precautions.

Read More

Excellent service. Called at 8.15 am for a quote for a replacement windscreen which was the cheapest we had found. Car collected at 10.50 and returned at 13.50. Kieran was extremely polite and prof...

- 1 day ago

First class service. Called at 9.00am and the new screen was in place before 3.00pm! Excellent....

- 3 days ago

First class service. Called at 9.00am and the new screen was in place before 3.00pm! Excellent....

- 3 days ago

Very friendly, when I first initially called for quotes gave me really good advice. When I called again to book I got booked in the next day. Would definitely get my windscreen replaced with these a...

- 1 week ago

Very simple process quick,polite and honest. Best price for screen I found and excellent fitment....

- 2 weeks ago

A fantastic service yet again...

- 2 weeks ago

Very friendly professional and made a good clean job will recommend you...

- 2 weeks ago

Very professional and courteous ...

- 4 weeks ago

Superb customer service. So much more helpful, professional, and responsive and better value than other companies that I contacted....

- 1 month ago

First Call Windscreens provided a brilliant service. They turned up at my house as arranged and replaced my windscreen quickly and efficiently. The fitter had expert knowledge and ability. I would hav...

- 1 month ago

I have been using 1st Call Windscreens for many years now and find the service outstanding from booking the appointment to carrying out the works the staff are always helpful and will go above and bey...

- 1 month ago

Great service very friendly will definitely use and recommend them again ...

- 1 month ago

As a company we use 1st call for all our windscreen needs. I have never been let down by this company and the quality of there work is exceptional. ...

- 1 month ago

On a cold and snowy day, they delivered fast, polite service, can’t recommend them enough, keep up the good work guys. ...

- 2 months ago

Your fitter Byron Warren was very Polite, called before arriving and very thorough with his work....

- 2 months ago

first class service ...

- 2 months ago

Great service & a good price. Had a courtesy call from Byron before he arrived, he explained the whole procedure and it was done in no time! Definitely recommend....

- 2 months ago

Byron was very informative, professional and polite. He fully explained the procedure and was very efficient. Highly recommended service all round....

- 3 months ago

Coming out on Christmas Eve and changing my windscreen was quick and easy. Friendly staff and good pricing. I’ll definitely use them again....

- 3 months ago

Arrived on time. Very friendly and explained what they were doing. Would definitely recommend them and use them again if needed. ...

- 3 months ago

From the moment I made the call, to repairing my windscreen it took two days. The staff were very friendly, helpful and professional. I am extremely pleased with their level of service and will defini...

- 3 months ago

See Our experts in Action

Watch 1st Call Windscreens video, featuring our experts in windscreen repair & replacement in Sittingbourne, Maidstone & Gillingham in Kent.

You can come to us or we can come to you, with a 24-hour repair service to help you any time of day or night. We repair and replace windscreens from single vehicles to whole fleets.

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