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1st Call Windscreens

Cookies & Privacy Policy

Cookies & Privacy Policy

This is the website of: 

We can be reached via e-mail:  , or you can reach us by telephone: 0800 030 6012

1. Cookies

By using the website of you consent to the usage of data captured by the use of cookies. Cookies allow us to do multiple things to enhance and improve your browsing experience on our website. If you wish to turn off cookies, please adjust your browser settings. Our website will continue to function without cookies.

We use cookies to track visitors to our website; these details are in no way personal or identifiable details and will never be shared. Our cookies are for the sole purpose of improving the performance of our website for you, the user; this includes allowing us to geo-target our users, to make websites more personal and relevant to you.

Below are the third party tools we use:

Google Analytics

Page views, source and time spent on website are part of the user website activities information we can see with this cookie. This information cannot be tracked back to any individuals as it is displayed as depersonalised numbers; this is in order to help protect your privacy whilst using our website.

Using Google Analytics we can take account of which content is popular, helping us to provide you with reading and viewing materials which you will enjoy and find useful in the future.

We also use Google Analytics Remarketing cookies to display adverts on third party websites to our past site users, based on their past visits. The data we collect will only be used in accordance with our own privacy policy and Google’s privacy policy.

Should you not wish for your website visits to be recorded by Google Analytics, you are able to opt-out with the addition of a browser add-on: tools.google.com/dlpage/gaoptout/

Google Analytics Advertiser

We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:

  • Google Display Network Impression Reporting
  • DoubleClick Platform integrations
  • Google Analytics Demographics and Interest Reporting
  • Remarketing with Google Analytics

This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.

Google AdWords

We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.

DoubleClick

We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.

Website Optimiser

Our website optimiser uses cookies to remember your search history. The information collected is anonymous and not personally identifiable, and allows us to generate more relevant results for your searches in the future.

Call Tracking

We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.

Visitor Tracking

We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.

2. Privacy Policy

For each visitor to our web page, our web server will not hold any information regarding the domain or email address.

If you supply us with your postal address you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online.

If you do not want to receive emails from us in the future, please let us know by sending us an email at the above address.

3. Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number.

However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities.

Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.

4. How We Store & Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.

Consumers can have any inaccurate contact information corrected by sending us an email at the above address.

5. Sharing your Personal Information

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

6. Variations to the Policy

From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at the above address.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

For any further information regarding cookies, or our use of cookies, please visit: support.google.com/analytics/answer/2700409?hl=en-GB

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What are you looking to repair or replace?

Excellent service, many thanks to Grant & Jack and all at 1st Call Windscreens they charged £400.00 + VAT to replace the windscreen on my BMW 5 Series including camera calibration. Auto Wind...

- 1 week ago

Super service from 1st call windscreen, they were quick to come out and fix my windscreen. Helpful friendly service, thanks to Byron and Dan and those on the phone....

- 1 month ago

5 star plus Excellent service from start to finish Grant was exceptionally helpful after our Insurance Co who deal with Autoglass cancelled both our scheduled appointments as they could not get a sc...

- 1 month ago

Quick response time. Professional and friendly....

- 2 months ago

Great service - the work was carried out very quickly from the initial call. Would recommend without hesitation. Thanks again...

- 2 months ago

Brilliant response and service. Friendly professional staff...

- 2 months ago

Fiat Ducato. Arrived on time & job was completed in good time with no fuss. 1st class service....

- 2 months ago

lowest price well organized and good delivery....

- 2 months ago

Always on time, reliable and good price, service with a smile! What more could you want?...

- 3 months ago

I called 1st Call Windscreens after recommendation from the main Vauxhall dealer when my new car’s windscreen needed replacing. Obviously with the car only being a month old, it was really impor...

- 4 months ago

Brilliant service. Jake did a great job and was really efficient. Very friendly too! Would highly recommend....

- 5 months ago

First class service! Prompt, professional and highly recommended!...

- 5 months ago

Tom and Jack did a grand job. They arrived on time, were very efficient, polite and friendly. Will recommend the company to my friends and family....

- 5 months ago

Could not fault them,Jake did an excellent job well done...

- 5 months ago

Excellent communication and service. One short phone call - job sorted. Would not hesitate to recommend them and would definitely use again...

- 6 months ago

Had leaking rear window on Ford BMAX that needed removing and regluing. Nathan & colleague were prompt, polite and professional. The job was finished in about an hour at my home. The cost was very...

- 6 months ago

Prompt service. Jack was polite, professional and fastidious. Excellent job. Very pleased with result....

- 6 months ago

I called Auto windscreen and Auto glass after my fiesta passenger window got broken . It was a long process before getting a date before my car could be fixed then came back with days a week away . Th...

- 6 months ago

Resealing of window screen, managed without damage. If it had been damaged on removal it would have cost £300 plus VAT to replace, Auto glass wanted nearer £800! Prompt, polite, efficient ...

- 7 months ago

was very happy made the call, within 2hour my window was being fixed, tried autowindscreens still awaiting call back, I would recommend 1ST Call Windscreens to anybody, friendly and very prompt. 5Star...

- 7 months ago

Very helpful and friendly. They deserve every penny of the money that they earned. They were local, they gave me a quote prior. I am amazed at how considerate they are when it comes to cars. They made...

- 7 months ago

See Our experts in Action

Watch 1st Call Windscreens video, featuring our experts in windscreen repair & replacement in Sittingbourne, Maidstone & Gillingham in Kent.

You can come to us or we can come to you, with a 24-hour repair service to help you any time of day or night. We repair and replace windscreens from single vehicles to whole fleets.

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© 1st Call Windscreens Ltd 2022 · All Rights Reserved · Registered Number: 3942185 · VAT Number: 683 356 803

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