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We would like to reassure our customers that it’s business as usual here at 1st Call Windscreens. Given the circumstances, it’s the perfect time to get your windscreen fixed – and you can rest assured we’re taking all of the necessary precautions.

1st Call Windscreens

A Guide to Windscreen Insurance

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A Guide to Windscreen Insurance

Cracks and chips on your windscreen can occur all too easily, caused by road debris or changes in temperature amongst other things. If you’re a regular driver, it can be well worth taking advantage of windscreen repair insurance. This will give you peace of mind that you won’t have to worry about finding a repairs service should you need one, and will prevent any hefty surprise charges. Insurance differs depending on providers and policies, so it’s worth doing your research to find out if and how far you’re covered. Here at 1st Call Windscreens Ltd we deal with a range of insurance companies and will bill your insurance directly, saving you the time.

Is it legal to drive with a cracked windscreen?

While driving, you should have a clear, unobstructed view of the road ahead. Otherwise, you may be falling short of meeting legal requirements for the condition and roadworthiness of your vehicle.

Although a crack may appear small to begin with, the smallest of bumps here and there can soon cause it to expand and turn into a much bigger problem, so it’s important to make sure that you get any chips or cracks seen to as soon as possible.

What is windscreen repair insurance?

Having windscreen repair insurance means that you are covered when it comes to reclaiming the cost of repairing or replacing your windscreen, windows or sunroof, in the event that they become cracked or broken.

Whether the entire windscreen is replaced, or the damage is simply repaired, will depend on the extent of the damage and where it is on the glass.

How do I know if I have windscreen insurance?

The availability and extent of your windscreen cover varies depending on your insurance company and policy.

  • Fully comprehensive policies – Your windscreen should automatically be covered in a similar way to other components of your vehicle. If not, it may be listed as an optional extra.
  • Third Party, Fire and Theft policies – This type of policy does not usually include windscreen insurance as standard, but you may be able to discuss adding it onto the policy for a further cost.
  • Standalone windscreen cover – If adding windscreen insurance isn’t an option on your current policy, it’s possible to take out a separate one – discuss this with your existing provider or do your research and find the best deal.

Will I have to pay excess if I make a windscreen insurance claim?

This depends on your insurance policy. For Fully Comprehensive policies, you may have to pay windscreen excess like you would for the repair of other components of your vehicle. Third Party, Fire and Theft policies will usually incur an excess charge. Excess charges could range from £10 to £150.

If you have opted for windscreen insurance as an optional extra, or as a standalone policy, this should prevent you from having to pay an excess charge – discuss with your provider for clarification.

Here at 1st Call Windscreens, we provide an efficient, fully mobile windscreen repair and replacement service. We deal with most major insurance companies – if your insurance policy is fully comprehensive, your repairs with us are free of charge. Serving domestic and commercial customers across Kent, we’re fully equipped to deal with any type of vehicle – simply contact us today to find out more.

Opening Hours

Monday8:00 - 17:30 Tuesday8:00 - 17:30 Wednesday8:00 - 17:30 Thursday8:00 - 17:30 Friday8:00 - 17:30 Saturday8:00 - 12:00 SundayClosed
1st Call Windscreens

Commercial Windscreens

We offer commercial windscreen repair services, including commercial windscreen chip repair.

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    First Call Windscreens provided a brilliant service. They turned up at my house as arranged and replaced my windscreen quickly and efficiently. The fitter had expert knowledge and ability. I would hav...

    - 1 day ago

    I have been using 1st Call Windscreens for many years now and find the service outstanding from booking the appointment to carrying out the works the staff are always helpful and will go above and bey...

    - 4 days ago

    Great service very friendly will definitely use and recommend them again ...

    - 1 week ago

    As a company we use 1st call for all our windscreen needs. I have never been let down by this company and the quality of there work is exceptional. ...

    - 1 week ago

    On a cold and snowy day, they delivered fast, polite service, can’t recommend them enough, keep up the good work guys. ...

    - 2 weeks ago

    Your fitter Byron Warren was very Polite, called before arriving and very thorough with his work....

    - 2 weeks ago

    first class service ...

    - 2 weeks ago

    Great service & a good price. Had a courtesy call from Byron before he arrived, he explained the whole procedure and it was done in no time! Definitely recommend....

    - 1 month ago

    Byron was very informative, professional and polite. He fully explained the procedure and was very efficient. Highly recommended service all round....

    - 1 month ago

    Coming out on Christmas Eve and changing my windscreen was quick and easy. Friendly staff and good pricing. I’ll definitely use them again....

    - 2 months ago

    Arrived on time. Very friendly and explained what they were doing. Would definitely recommend them and use them again if needed. ...

    - 2 months ago

    From the moment I made the call, to repairing my windscreen it took two days. The staff were very friendly, helpful and professional. I am extremely pleased with their level of service and will defini...

    - 2 months ago

    Easy to book, arrived on time, carried out a windscreen repair, excellent job at a good price. Friendly staff, would definitely use again....

    - 2 months ago

    Byron was very nice and did a great job - thank-you...

    - 3 months ago

    Steve It’s the first time I’ve used 1st call but will always use them now. I spoke to Kieran he was very friendly and arranged for the fitter to come and repair my window screen. He turn...

    - 3 months ago

    arrived on time very informative with advice and took no time at all to carry out job ...

    - 3 months ago

    Fast and efficient, polite and extremely knowledgable. Would definitely recommend!...

    - 3 months ago

    Great service, so easy and quick, rang one day, booked in for when suited me, they came and repaired window screen in 10 mins or so. Very friendly and helpful men. Will recommend ⭐️...

    - 3 months ago

    Big thank you to Jeff who did a wonderful job replacing my windscreen and to Kieran for sorting it at a great price. By far the cheapest quote and the best service. Highly recommend. ...

    - 3 months ago

    I have been using 1st Call for few years now. Always a prompt reliable service, they will always try to be there when i request, unlike the larger National companies. Prices are competitive, staff are...

    - 3 months ago

    1st call windows would be the only windscreen company I would use and recommend. I looked through reviews before booking my car in for a windscreen repair. Most reviews were on replacement so I though...

    - 3 months ago

    See Our experts in Action

    Watch 1st Call Windscreens video, featuring our experts in windscreen repair & replacement in Sittingbourne, Maidstone & Gillingham in Kent.

    You can come to us or we can come to you, with a 24-hour repair service to help you any time of day or night. We repair and replace windscreens from single vehicles to whole fleets.

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