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What To Do If Your Windscreen Breaks While Driving

What To Do If Your Windscreen Breaks While Driving

Unfortunately, no matter how cautious a driver you are, if a stone hits your windscreen while you’re out on the road, there’s a good chance that it will do some serious damage. If this has just happened to you, don’t panic – the 1st Call Windscreens team are here to walk you through what you need to know and what you need to do!

Step 1: Stop

what to do if your windscreen breaks whilst driving

If your windscreen has taken damage while you’re out on the road, the first thing you need to do is stop and assess it. So start reducing your speed, look for a safe place to pull over and pop your hazards on. If the damage is severe and obscures your view of the road, the best thing to do is to stay calm and reduce your speed slowly; braking sharply will only catch other motorists unaware and potentially cause an accident.

Once you’ve done that and made sure it’s safe to get out, you can start assessing the damage.

Step 2: Note the severity of the damage

During your assessment, the main things that you want to be looking out for are the severity and spread of the damage, as well as the location.

When it comes to the severity of the damage, we can split this up into three different categories: chips, cracks and shatters.

  • Chipped: if your windscreen is chipped, then the spread of the damage is probably no more than a centimeter or two in length. There’s also a good chance that your windscreen isn’t actually split all the way through – just a small chunk has flown off. So long as the chip isn’t obscuring your vision, you should be OK to drive to a garage to get it fixed.
  • Cracked: cracked windscreens can vary hugely in terms of severity and spread of damage, but usually you can expect a crack to be anywhere from 5-50cm in length. If you’re caught driving with a crack in your windscreen that’s obscuring your view, you could be hit with 3 points on your license and a fine.
  • Shattered: if your windscreen has shattered, it should be fairly obvious what you need to do: stay with your vehicle and call for a repair!

Step 3: Note the location of the damage

what to do if you windscreen breaks whilst driving

Your windscreen can be split up into four different zones: A, B, C and D. Zones A and B make up what you could call the driver’s field of vision, with A taking up the middle and B taking up both sides. If your windscreen has taken damage anywhere in zones A and B, then we would recommend that you don’t drive any further unless you absolutely have to.

If your windscreen has taken damage in zone C (the passenger’s field of vision) or zone D (the upper perimeter of the windscreen), then assuming that your windscreen hasn’t completely shattered, endangering you and other motorists, then you should be able to drive to a safe location, assuming you feel confident enough to do so.

Remember: if you’re in any doubt at all, it’s better to just remain where you are and call for assistance.

Step 4: Call for a repair

If your windscreen is cracked or shattered, then the best course of action is to call for mobile windscreen repair and get the problem sorted as soon as possible. A reputable company like us here at 1st Call Windscreens will be able to meet you at your location, safely remove any broken glass and fit a new windscreen there and then – allowing you to make your journey home.

1st Call Windscreens offer emergency mobile windscreen repairs to all customers located in the areas of Maidstone, Sittingbourne and the rest of Kent. Our team will be able to meet you at your location as soon as possible and carry out a precision repair, allowing you to be on your way.

If you’ve experienced a damaged windscreen, don’t stress, just call 1st Call Windscreens.

1st Call Windscreens

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We offer commercial windscreen repair services, including commercial windscreen chip repair.

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Excellent service, many thanks to Grant & Jack and all at 1st Call Windscreens they charged £400.00 + VAT to replace the windscreen on my BMW 5 Series including camera calibration. Auto Wind...

- 1 week ago

Super service from 1st call windscreen, they were quick to come out and fix my windscreen. Helpful friendly service, thanks to Byron and Dan and those on the phone....

- 1 month ago

5 star plus Excellent service from start to finish Grant was exceptionally helpful after our Insurance Co who deal with Autoglass cancelled both our scheduled appointments as they could not get a sc...

- 1 month ago

Quick response time. Professional and friendly....

- 2 months ago

Great service - the work was carried out very quickly from the initial call. Would recommend without hesitation. Thanks again...

- 2 months ago

Brilliant response and service. Friendly professional staff...

- 2 months ago

Fiat Ducato. Arrived on time & job was completed in good time with no fuss. 1st class service....

- 2 months ago

lowest price well organized and good delivery....

- 2 months ago

Always on time, reliable and good price, service with a smile! What more could you want?...

- 3 months ago

I called 1st Call Windscreens after recommendation from the main Vauxhall dealer when my new car’s windscreen needed replacing. Obviously with the car only being a month old, it was really impor...

- 4 months ago

Brilliant service. Jake did a great job and was really efficient. Very friendly too! Would highly recommend....

- 5 months ago

First class service! Prompt, professional and highly recommended!...

- 5 months ago

Tom and Jack did a grand job. They arrived on time, were very efficient, polite and friendly. Will recommend the company to my friends and family....

- 5 months ago

Could not fault them,Jake did an excellent job well done...

- 5 months ago

Excellent communication and service. One short phone call - job sorted. Would not hesitate to recommend them and would definitely use again...

- 6 months ago

Had leaking rear window on Ford BMAX that needed removing and regluing. Nathan & colleague were prompt, polite and professional. The job was finished in about an hour at my home. The cost was very...

- 6 months ago

Prompt service. Jack was polite, professional and fastidious. Excellent job. Very pleased with result....

- 6 months ago

I called Auto windscreen and Auto glass after my fiesta passenger window got broken . It was a long process before getting a date before my car could be fixed then came back with days a week away . Th...

- 6 months ago

Resealing of window screen, managed without damage. If it had been damaged on removal it would have cost £300 plus VAT to replace, Auto glass wanted nearer £800! Prompt, polite, efficient ...

- 7 months ago

was very happy made the call, within 2hour my window was being fixed, tried autowindscreens still awaiting call back, I would recommend 1ST Call Windscreens to anybody, friendly and very prompt. 5Star...

- 7 months ago

Very helpful and friendly. They deserve every penny of the money that they earned. They were local, they gave me a quote prior. I am amazed at how considerate they are when it comes to cars. They made...

- 7 months ago

See Our experts in Action

Watch 1st Call Windscreens video, featuring our experts in windscreen repair & replacement in Sittingbourne, Maidstone & Gillingham in Kent.

You can come to us or we can come to you, with a 24-hour repair service to help you any time of day or night. We repair and replace windscreens from single vehicles to whole fleets.

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